Frequently Asked Questions

Whiz is Indonesia’s first All-In-One App built for Gen Z, With Whiz, Gen Z can stash, transact and manage their money effortlessly.

Gen Zers. The app has been built with Gen Z in mind, though we have note that sometimes parents have come onto the app to provide additional support to their children.

Fret not! Everyone of all ages can use Whiz.
To enjoy additional benefits like -
– Unlimited FREE transfers
– Increased wallet balance to 20 Million IDR
– Balance protection against fraud,
simply invite your parents to create and link account. Refer to 'How to link to a Parent or a Child?'

In short, yes, Whiz is powered by an electronic money license from Bank of Indonesia.

We are different than other e-wallets in that -
1. We are Indonesia’s first All-In-One App built for Gen Z. With Whiz's features, Gen Z can stash, transact and manage their money effortlessly.
2. No monthly fees at all
3. Even without KTP, one can enjoy additional benefits like -
– FREE transfers
– Increased wallet balance to 20 Million IDR
– Balance protection against fraud,
by simply inviting your parents to create and link account.

Yes, Whiz is safe & secured given:

• For Wallet Balance feature, it has e-Money license by Bank Indonesia (BI)
• All users money will be put in approved banks
• Bank-grade encryption and authentication system
• Balance protection on fraudulent activities*

*Applies to verified users (KYC) where fraudulent activity against Whiz accounts occurs outside of the user's control.

As a Payment Service Provider/ Penyelenggara Jasa Pembayaran (PJP), Whiz is under the supervision of Bank Indonesia.

Whiz (on behalf of PT MidazPay Digital Indonesia) has a license from Bank Indonesia as a Payment Service Provider/ Penyelenggara Jasa Pembayaran (PJP) with license number 23/734/DKSP/Srt/B. The scope of activities for Whiz is: Electronic Money Issuance, Fund Transfers, and QRIS Payments.

No. OJK's supervision is for financial institutions, including: banks, financing institutions, capital markets, and insurance. Supervision for Payment Service Providers falls under the authority of Bank Indonesia.

As a Payment Service Provider/Penyelenggara Jasa Pembayaran (PJP), Whiz is under the supervision of Bank Indonesia.

1. Download app on Play Store or App Store
2. Register with your phone number
3. Verify phone number and create PIN
4. Input personal information
5. Verify email address

If you haven’t received your OTP (One-Time Password) code via SMS, try doing the following:

• Make sure you have entered the right phone number that is registered in your Whiz app *Please note that your OTP will be sent to that number
• Ensure that you have a good signal to receive an SMS (depends on the policies of each provider)
• Ensure you have sufficient phone credit/pulsa to receive SMS Wait for at least 30 seconds for the OTP to be sent.
• After that, you can request a new OTP by clicking the ‘Resend OTP code’ button.

If it still doesn't work:

• Try updating the Whiz app to the latest version
• Try again in a few moments later, there might be an error occurred with your provider
• Verify that you didn’t previously ask your service provider to block any incoming SMS. If you’re not sure, please contact your service provider to check
• Clear your cache by using the following steps:

Android –

1. Go to your phone setting
2. Choose Application Settings
3. Choose Whiz application
4. Choose Storage
5. Click Clear Cache

iOS-

1. Go to your phone setting
2. Choose General
3. Choose iPhone Storage
4. Choose Whiz Application
5. Choose Offload App
6. Click Reinstall App

If you have forgotten your PIN and can not sign in to Whiz App, follow these steps:

If you have previously verified your email,
1. Open your Whiz App
2. Enter your PIN screen will appear, click “Forgot PIN Code”
3. Select the email to be used to reset PIN (parent's or youth's email)
4. Input the 6 digits verification code to reset PIN that have been sent to your email
5. Click 'Confirm'
6. Post that, you will be prompted to reset your PIN

If you have not previously verified your email,
1. Open your Whiz App
2. Enter your PIN screen will appear, click “Forgot PIN Code”
3. You will be directed to email [email protected]
4. Write the subject “Forgot PIN Code” and tell us your problem in the body of the email
5. Customer Service will help you reset your PIN, after verifying account ownership.

You will not. Your balance is safely stored on our Electronic Money servers, as long as no one else knows your PIN and abuses your account.

Users can reactivate an Inactive Account, by conducting 1 (one) monetary transactions (e.g. top-up, send/receive money, payments, Tranfers) no later than 1 (one) month from the date the Account is declared Inactive.

For any complaints related to the Whiz App and/or your account, or questions regarding the Terms and Conditions, you can contact us via -

• Email to [email protected]
• Instagram @Whiz.idn

At Whiz, you can invite your friends and family to amplify the fun!

Inviting your parents to link and verify within the app, you will be able to enjoy Whiz's full features, such as increased wallet limit to 20 Million IDR, free bank transfers and balance protection.

Inviting your friends onto the app means you can now stay updated on your friends' activities and start managing pooled money to do more fun stuff together!

You can only invite one parent to link account as a Parent. And a Parent account can manage up to 5 children. However, there are no limit to the number of friends you can add.

1. Click the 'Profile' icon
2. Click the gear icon on the top right
3. Select 'Upgrade Account'
4. Follow the instruction on page by uploading the documentation required

If you are above 17 years old, upload your ID (KTP) and selfie of yourself holding onto ID.
If you are aged 17 and below, upload your family card (KK) or your child ID (KIA) should your account already been linked to a Parent. Else, get your parent to upload their ID (KTP), their selfie holding onto their ID, your family card (KK) or your child ID (KIA).

All upgrade request will be reviewed by Whiz team within 1x24 hours. You would receive a notification within app on the outcome of the upgrade request.

If your Whiz can upgrades to Whiz Verified was rejected, you will get a push notification and message inbox in the Whiz app explaining why can upgrades to Whiz Verified your upgrade to Whiz Verified was rejected. These are some of the reasons why can upgrades to Whiz Verified your account upgrade to Whiz Verified could be rejected,

1. The document you uploaded was considered damaged (font, signature, and photo were not readable and verifiable)
2. Your selfie with ID is blurred (not focused and readable)
3. Selfie and ID Photos aren’t fully visible (photos covered with flash, photos are dark, selfie photos is blocked by ID)
4. Your uploaded photos/documents are not in accordance with our terms
5. E-KTP data used to upgrade Whiz Verified is not registered/matched with the Dukcapil data (Directorate General of Population and Civil Registration).

From your bank's ATM, Internet-/Mobile- banking or branch with a bank transfer instruction, or the nearest Alfamart/Alfamidi outlet.

1. Click 'Top-up' icon on homepage
2. Select the desired top-up channel
3. Input top-up amount, click 'Continue Topup' button
4. There will be a detail instructions page alongside a time limit
5. Complete the top-up instructions before the time limit is up
6. When done, your wallet balance will be automatically reflected.

Please note:
1. A top-up request via bank is only valid for 60 minutes, while a top-up request via Alfamart/Alfamidi is valid for 24 hours. Post that, please input another top-up request within the Whiz app before making transfer
2. Please ensure that the transferred amount is according to the amount inputted on Whiz app
3. If Whizmates selects a new bank, enters a new nominal, and creates a new top-up request, the old top-up request will be automatically cancelled.

The payment will fail. In the case that the transfer request does go through, you will need to contact CS to confirm transfer nominal/time/date.

Yes, you can do so by selecting Transfer to Other Banks feature from your bank's internet-/mobile-banking or ATM. Though, some banks may choose to charge a transfer fee.

Rp50.000 for minimum transfer, while the maximum transfer amount is all based on account type (Unverified Rp2.000.000, Verified Rp20.000.000).Unverified Rp2.000.000, Verified Rp20.000.000).

Do note that the maximum cumulative limit for Whiz balance from all transactions (top-up, transfer, etc.) is Rp40.000.000/month for the account verified and IDR 20,000,000/month for accounts unverified.

The limit will be reset automatically every 1st of each month. You will not be able to receive your Whiz balance top-up or request (including cashback) if the nominal of top-up or balance received causes your Whiz balance to exceed the specified limit

The maximum balance that the user can hold at any given point in time is Rp2.000.000 for unverified account and Rp20.000.000 for verified account. As such, we prevent any top-up request that will take users above this maximum balance limit.

We’re truly sorry for the inconvenience if you haven’t received your top up. Don't worry, all of your transactions are recorded in our system and we’re always here to help if you experience this issue.When this happens, you can do these things first:

1. Check your transfer receipt and make sure the destination phone number you've input is registered in Whiz
2. The destination phone number is still in use and active
3. Top-up has been successful, but is not recorded in the "History" page
4. Check whether the top up transaction causes the account balance to exceed the specified limit so that the top up transaction was not received.

If you have done the steps above and the balance in your bank or other top up methods that you are using has been deducted but the wallet balance remains the same, please be willing to wait for 2x24 hours* on business days (except Saturday, Sunday and public holidays) since the transaction date.

If, after 1x24 hours, the balance is still not received, please report it to us via [email protected]. We'll help you right away.

When experiencing problems such as unable to top up Whiz, there are several possible that might have caused that issue, such as:

• Top-up amount exceeds the wallet's monthly transaction limit
• The phone number entered is not registered with Whiz
• Internet network is not stable

1. Click 'Request' icon on homepage
2. Input handphone number you would like to request balance from, amount requested, purpose of request and message (if any)
3. Click 'Confirm'
4. Your request has been submitted. The requested balance will be reflected on wallet balance after it is approved by the requested account.

1. There will be notification on the 'Request' icon on the homepage
2. Select 'Request' and it would show the 'Incoming' request information.
3. Click 'Approve Request' or 'Reject Request' accordingly
4. If 'Approve Request' was selected, there will be a transaction confirmation page detailing recipient's handphone number, amount transferred and source of fund. Click 'Confirm' should you wish to proceed and transfer fund.
5. Insert your Rocket Pocket PIN and transfer will be successfully made to child's/friend's wallet.

Note: Balance that has been transferred can't be refunded, so always make sure you have entered the right contact and transfer amount. Also, make sure the receiver's balance doesn’t exceed the total account limit.

1. There will be notification on the 'Request' icon on the homepage
2. Select 'Request' and it would show the 'Incoming' request information.
3. Click on the desired request to get more details, such as requestor name, handphone number, date, time and amount requested. Click 'Fulfill Request' or 'Reject Request' accordingly.
4. If 'Fulfill Request' was selected, there will be a transaction confirmation page detailing recipient's handphone number, amount transferred and source of fund. Click 'Confirm' should you wish to proceed and transfer fund
5. Insert your Whiz PIN and transfer will be successfully made to recipient's wallet.
Note: Balance that has been transferred can't be refunded, so always make sure you have entered the right contact and transfer amount. Also, make sure the receiver's balance doesn’t exceed the total account limit.

Add Funds feature allows users to topup a Whiz user's balance from anywhere for free, without needing to have a Whiz account.

The sender can also add a personalized note alongside the top-up, making it a perfect way to share important moments and give thanks! :)

Whiz accepts payments via QRIS, and VA Transfer (BRI, Mandiri, BNI, Permata, BSI, CIMB, Danamon).

The balance will be received immediately after payment is completed.

Once the payment to add funds is completed, you will receive a successful transaction receipt, and the recipient has received the balance.

No admin fee is charged from Whiz.

If you have transferred your Whiz balance from your account to a recipient's account, but he/she has not received it, please do these steps below:

– Check the "History" page whether or not the transfer has been successful
– Check your wallet balance again whether it has decreased or not, because if it fails, your wallet balance will be refunded immediately
– Make sure the transfer destination number entered is correct
– If after making sure of things above it is proven that the transfer was successful, please tell the recipient to check the history of the balance that listed on the "History" page.

However, if the Whiz balance has not been received by the recipient, please report this matter to us via [email protected]

Yes, simply by using the phone number that have been registered for a Whiz account.

Note that this is only applicable to verified user. Refer to "How to upgrade my account?"

1. Click 'Transfer' icon on homepage
2. Input transfer destination, amount and category, click 'Confirm' button
3. Authorize transaction with your PIN and receive transfer receipt

Rp10.000 for minimum transfer, while the maximum transfer amount is all based on account type (Unverified Rp2.000.000, Verified Rp20.000.000).

Make sure you’ve upgraded your Whiz account to Whiz Verified, because balance transfers can only be done by customers who have already upgraded their accounts.

1. Click the 'Transfer' icon on the homepage
2. Click 'Transfer to Bank/Virtual Account'
3. Input the destination bank, bank account number, bank account holder name and nominal, click 'Confirm'
4. Input your Whiz PIN. If successful, you would see a successful transaction receipt.

Note: Bank transfer feature can only be used by Whiz users. Please upgrade your account first.

1. Ensure the destination bank and nominal inputted during the withdrawal request are correct.
2. Check the recipient bank's account mutation for whether there is an incoming balance for the requested amount from "ATM Bersama Midazpay."

If within 1×24 hours the balance is still not received, you can report it to us via [email protected]. We will help you right away.

QRIS transaction is limited to a maximum of Rp. 10,000,000.00 (Ten Million Rupiah) per transaction. However, Whiz may set a daily and/or monthly cumulative transactions limit for QRIS Transactions that can be carried out by each QRIS user, which is determined based on Whiz risk management, as long as it does not conflict with Bank Indonesia's regulations.

Whiz can be used to make payments at your favorite online merchants by using the “Payment” or “transfer” feature

1. Before payment, make order on your online merchants' sites/apps
2. When selecting a payment method, select “Bank Transfer”. Select a bank account that Whiz can currently process, as shown below –
E-wallet:
– OVO: Nobu VA, BNI VA
– Gopay: CIMB VA
– LinkAja: LinkAja/TCASH VA
– DANA: BRI VA, BNI VA, Mandiri VA, CIMB VA, Permata VA, BTPN VA
– ShopeePay: Mandiri VA
E-commerce:
– Tokopedia: Mandiri VA, BRI VA, Danamon VA, CIMB VA
-Shopee: BNI VA
– Bukalapak: Danamon VA, Permata VA, BRI VA

Then, click confirm and create order

3. Post which, you will get a Virtual Account payment details. Jot those numbers.
4. Open the Whiz app
5. Select “Payment” and “Bank Account/Virtual Account”, then select the destination bank that has been previously selected on the merchant's online site/application
6. Input virtual account number in the account details and the amount to be transferred. Ensure that amount is according to the purchase receipt. Click "Continue"
7. Ensure amount, recipint name and destination is per purchase receipt. Click "Confirm" and input PIN. Payment is completed.

Before transferring your Whiz to a bank account, always make sure that the destination bank account number is correct.After transferring your Whiz you can -
(1) Check the destination bank account to see whether your Whiz has been received or not, OR
(2) Refresh your online merchant's payment page to see whether payment status has been updated for the payment

If you transfer your Whiz balance to the wrong bank account number and the transaction status is “Failed”, don’t worry, it means that your Whiz balance is not deducted.

However, if the transaction status is “Successful”, we’re sorry, according to the applicable Whiz terms and conditions, if there is a mistake when entering the nominal amount or destination bank account number, it is fully the responsibility of customers and the successful transaction cannot be canceled.

Here are some possible causes:

1. You haven’t verified your Whiz account to Whiz Verified. Upgrade your Whiz account first by following the steps above. Bank transfer feature can only be used by Whiz Verified users.
2. Your internet connection is unstable or there is a server error at Whiz app/bank destination. Please try again in a moment.
3. The beneficiary bank account is invalid. Please recheck the destination account number and make sure that the account is still active.
4. The beneficiary's bank account is blocked so that transfers cannot be made.
5. Virtual Account (VA) has not been registered with Whiz.
If you send your Whiz balance to a valid VA number but the transfer transaction fails, this may be because the VA number you are aiming for has not been registered with Whiz.

Here are the online stores (e-commerce) that Whiz can currently process:

Tokopedia: Mandiri VA, BRI VA, Danamon VA, CIMB VA
Shopee: BNI VA
Bukalapak: Danamon VA, Permata VA, BRI VA
*) Information on VA numbers can be found on the platform of each Business Partner.

If you can't make transactions at merchant using, please ensure the following:

• Your wallet balance is sufficient
• You have a stable internet connection
• You are using the latest version of the Whiz app
• Make sure you have input the Whiz PIN correctly
• Scanning the QR code in appropriate position
• The payment amount using QR code scan does not exceed Rp10.000.000/ transaction

If you have confirmed the things above but you still cannot make a payment, please report it to us via [email protected]

If you experience problems regarding your wallet balance being deducted in a failed transaction at online store/e-commerce, please contact the online store/e-commerce first.

Please note that if the transaction status was failed, the wallet balance will be refunded automatically within a maximum of 3x24 hours.

If after the mentioned time, your wallet balance has not been refunded, please report it to us via [email protected] We will gladly help you.

If you experience a transaction failure at an offline store using Whiz, usually the wallet balance that has been deducted will be immediately returned.

However, if your wallet balance has not been returned after a failed transaction at an offline store and the offline store is not able to make a refund by cash, you can report it to us via [email protected] within a maximum of 3x24 hours after the transaction is made. We will gladly help you.

Split Bill is a feature to divide the total payment you have made with friends and request them to pay you their share.

You can use the Split Bill in three ways -
1. Through a successful transaction receipt, click 'Split Bill of This Transaction'
2. Through 'Split Bill Request' icon on homepage
3. Through the Request feature, click 'Request', then click 'Submit Request with Split Bill.' Fill in the nominal amount you want to split.

After that, you can follow the next step -
1. Add friends for the Split Bill
2. The results of the Split Bill will appear; click 'Confirm Split Bill'
3. Split Bill request sent

Note: At the moment, you can only add friends who are already on Whiz to Split Bill.

When you make a Split Bill from the transaction receipt, the amount is locked.
To Split Bill a different amount, you can do so through the 'Split Bill Request' icon on the homepage or via 'Request' page and enter a custom amount.

Right now the Split Bill feature is only for Whiz users. Please make sure the other person have already signed up for a Whiz account.

Yes, you can choose how you wish to split the bill: splitting the total cost evenly for everyone or splitting a different amount for each person. If you choose to split differently, enter the amount to pay for each person.

When someone’s nominal is changed, then everyone else’s unchanged nominal will be split equally accordingly.

No, but you can distribute the total cost to friends such that the nominal you have to pay becomes zero.

You can find the history of outgoing requests through the 'Requests' feature.
1. Click the 'Request' icon
2. Select the 'Outgoing' tab
3. Select and press the request you want to delete
4. Click 'Delete'

You will receive a notification upon receiving a Split Bill request, click the notification or follow the steps below.
1. Click the 'Request' icon on the homepage menu
2. Select the 'Incoming' tab
3. Select the request you want to pay for
4. Click 'Fulfill Request.'
5. Check the details on the Transfer page, click 'Confirm' and authorize your transaction
6. Once completed, you should see a successful transfer receipt

Note: Make sure you’ve upgraded your Whiz account to Whiz Verified, because balance transfers can only be done by customers who have already upgraded their accounts.

Payment may have been done using the Transfer feature. Click the 'History' icon on the homepage to manually check for the transfer sender and amount.

If Split Bill request is indeed complete, you may choose to cancel the previous Split Bill Request by referring to "How do I cancel a Split Bill request?".

1. Click 'Top-up Pulsa & Game' icon on homepage
2. Click 'Pulsa' icon
3. Input the desired phone number or select from your address book
4. Select the desired amount/ package
5. Click "Purchase Confirmation"
6. Input your Whiz PIN. If successful, you would see a successful transaction receipt.

If the pulsa & data purchase fails, the balance will be returned to the user’s wallet balance. Please ensure that you have input the right phone number and try again.

When making a telco credit/ data package purchase:
1. Make sure the number and nominal are correct
2. Check periodically and wait up to 1x24 hours for credit/package to be received.

If the credit/package is still yet to be received, please report it to us via [email protected]. We will help you right away.

Unfortunately not. If the purchase of credit/package has been successful, you cannot cancel and we cannot refund. The refund process is only given if the purchase of pulsa / data packages fails.

No. There is no fees for purchase of credit/data packages on Whiz.

1. Click 'Top-up Pulsa & Game' icon on homepage
2. Click 'Game Top-up & Voucher'
3. Select the Games and Game Items that you want to buy
4. Click 'Continue Purchase'
5. Fill in the Top-up Games Purchase Form and click 'Confirm Purchase'. Please ensure that the data has been inputted correctly. Whiz is not liable for any incorrect data input
6. Input your Whiz PIN. If successful, you would see a successful transaction receipt.

To redeem a voucher, open the purchase receipt/transaction receipt for the game voucher that you have. There will be a voucher code in the transaction receipt. Copy the voucher code you received and enter the voucher code in the game you purchased.

To see past voucher purchases, open the purchase receipt/transaction receipt for the game voucher that you have. There will be a voucher code in the transaction receipt.

Your vouchers/game items/streaming will be sent within 2x24 hours on working days.
If you have yet to receive the voucher/game item/streaming more than that time, please contact [email protected]. We will help you right away.

Please ensure that -
1. You enter the same voucher code you had received
2. There are no spaces at the beginning or at the end of the code
3. Re-login and try to redeem again

If you have done the 3 steps above but still unable to redeem the voucher code, kindly contact [email protected] by sending proof of the transaction and a screenshot of the error message received.

If the top-up or game voucher purchase fails, the balance will be returned to the user’s wallet balance. If within 2x24 hours on working days, the balance is not received, contact [email protected], we will help you.

Please email us [email protected] and our team will continuously work to make it happen for you.

To view your expenses,
1. Click "See Details" of 'Expenditure Information' section
2. Select the month/period that you wish to see

You would be able to see the summary and details of all purchases and transfer out/withdrawals that you have done over the month/period, in descending order.

For parents, you would be able to see your child's expenses using the 'Monitoring' feature.

Task feature is a to-do list - fully customizing, and better, may provide rewards upon completion.

Parent who have already linked account to a Youth's.

Using a Parent account on Whiz app,
1. Click 'Task' icon
2. Click 'Create Task' button
3. Fill in the details of the task, rewarding (if any), validity period and tick the name of linked Youth to which this task would be applicable to
4. Click 'Create Task' button

1. Click 'Task' icon
2. On the 'Active Task List', find card that contains the completed task, click 'Task Completed' button
3. The card status will change to pending approval. And when approved by Parents, rewarding will be automatically transferred/recorded

1. Click 'Task' icon
2. In widget 'Awaiting Approval', will see all completed tasks
3. Acknowledge by clicking 'Approve Task' or if task is not completed, 'Reject Task'

Scenario 1 –
4. If 'Approve Task' is selected and task had entailed rewarding a monetary, you will be routed to the 'Transfer' page
5. Click 'Confirm' & authorize transaction with your PIN to transfer reward to Youth

Scenario 2 –
4. If 'Approve Task' is selected and task had entailed rewarding (non-monetary), rewarding will be automatically registered

Scenario 3 –
4. If 'Reject Task' is selected, the particular task will be back on the list of task on both Parent's and Youth's app

1. Click 'Task' icon
2. You would see all outstanding task on 'Active Task List'

1. Click 'Task' icon
2. Click 'Check All Task Details' button

Parent.

1. Click 'Task' icon
2. Click 'Check All Task Details' button
3. Select the particular ]task you want to edit and click on the 'pencil' icon or 'trashcan' icon for task to be deleted

Pocket feature allow users to save for different items/targets using different pockets.

'Selected Product' Pocket is a feature aimed at helping users to save up and earn bonus balance to buy their desired items.

'Customized Target' Pocket is a feature aimed at helping users to save up and earn bonus balance to achieve their targets/goals.

A user can have a maximum of 3 individual pockets with Whiz. Limit includes all types of pockets, both 'Selected Products' pocket and 'Customized Target' pocket.

There is no other fees. You just have to save up for the target/price of the product. And, the more consistent you are with saving, the greater the bonuses you will earn.

Whiz currently allow users to save for 'Selected Product' in 1, 2, 3, and 6 months period while for 'Customized Target' in 1, 2, 3, 6 and 12 months period. And we give complete flexibility to users to decide how frequent they want to fill up the Pocket.

1. Click the Pocket icon
2. Select - 'Selected Product' or 'Customized Target'
3. If 'Selected Product' pocket was selected, choose product from the list of available products and choose the desired saving duration. If 'Customized Target' pocket was selected, fill the pocket details alongside the desired saving duration.
4. Click 'Create Pocket'

You can only edit 'Customized Target' pocket. However, the amount and desired duration of pocket are not editable.

To edit all other information, here's how -
2. In the 'Pocket List', find the Pocket you want to change
3. click the three dots on the top right
4. Click the 'Edit Pocket' button
5. Change the details of the Pocket such as name, image, description
6. Click 'Change confirmation'

1. Click 'Pocket' icon
2. Under 'Pocket List', find the particular Pocket you want to add money into and click 'Top-up Pocket' button
3. Input nominal top-up and click 'Confirm'

There are several reasons why you cannot add money to your pocket -
1. You have reached your target before the target date. Thus, you have to wait until the target date has passed before saving again.
2. The pocket is expired. For pocket expiry conditions, see the question, 'Is there a deadline on item redemption?'
3. The amount of money you want to add exceeds the target. You can only add money according up to the target amount.

To move money out of Pocket, you would have to delete Pocket for now.
1. Click 'Pocket' icon
2. Click on the desired Pocket you want move money out of
3. Click 'Delete Pocket' button and confirm action. The pocket's balance will automatically be moved into main wallet balance

Pocket balance cannot be spent. Should you wish to do so, please move them to the main wallet. Refer to "How to move money out of pocket?" on how.

1. Click the 'Pocket' icon on the homepage
2. Under 'Pocket List', find the particular Pocket you want to edit and click the right arrow
3. Click on 'Delete Pocket'
4. Should the pocket no longer have any balance, a confirmation page will show and click on 'Delete Pocket' button. The pocket balance will be automatically transferred to the main wallet balance.

If you delete the pocket and do not complete the target, the additional bonus given by Whiz will also be deleted and not go to the main balance.

Yes, you can if you have linked your account to your Youth's!

When linked, click on 'Monitoring' icon to see your Youth's pocket progress and details

The saving period of Pocket cannot be changed. To change the period, you can delete the pocket and create a new one with a new saving period. However, the bonuses you have earned would be forgone.

There is no limitation. You can change color variants at anytime - when creating the 'Selected Product' Pocket, when opening the pocket screen, and when redeeming the product pocket.

If you do not achieve your target, you will not receive any additional bonus into the Pocket from Whiz.

Yes, you will not be able to move money into Pocket 60 days after the pocket's maturity date (initial pocket creation date + selected saving duration).

Yes, you will not be able to redeem completed pocket 60 days after the pocket's maturity date (initial pocket creation date + selected saving duration).

After you reach the 'Selected Product' pocket's target, you can redeem item and input shipping information. Please ensure the accuracy of address as Whiz is not liable for any user's negligence.

Post that, item will be handed over to delivery courier within 3-5 working days to be shipped to your address. Delivery time will vary depending on location.

No shipping fee. Whiz will bear all shipping cost of item within Indonesia.

You can track the status of the item on the 'Shipping Information' page.
If item has been handed over to delivery courier, you would also find the tracking number for the item on the page.

Please ensure that item is indeed not received at the inputted shipping address and write in to [email protected].

Our team will help liaise with delivery courier and we will promptly resend your item in the event of delivery courier's negligence.

Whiz does not sell the items, but rather we work with credible merchant partners. Upon redemption of a completed 'Selected Product' pocket, we purchase that item on your behalf and ship them to your designated address.

You can create your own 'Customized Target' pocket to save up for any of your goals and earn bonuses for your discipline.

Should you have any suggestions for pocket feature, please share it with us via Instagram (@whiz.idn) or email ([email protected]).

To create a Group pocket, follow these steps -
1. Click the 'Pocket' icon on the homepage
2. Select the Group Pocket tab and click 'Create Group Pocket.'
3. Complete the Group Pocket by filling in the name and uploading a photo and description of the Pocket. Click 'Continue'
4. Add Pocket Members, and click 'Continue.'
5. Double check the pocket details, and click 'Create Pocket'.

You can create a maximum of 3 Group Pockets.

There is no maximum number of members that can be invited to one Group Pocket.

For now, the Group Pocket can only be accessed by Child accounts. Therefore, you cannot add parent accounts to the Group Pocket.

As a member you can leave the Group Pocket by following these steps -
1. Click the 'Pocket' icon on the homepage, select 'Group Pocket'.
2. Click the 'Group Pocket' of your choice
3. Click the three dots icon in the upper right corner
4. Select 'Leave Group Pocket'
5. Click 'Leave Pocket'

Add members to the Group Pocket by following these steps -
1. Click the 'Pocket' icon on the homepage, and select 'Group Pocket'.
2. Click the 'Group Pocket' of your choice
3. Click 'Add Pocket Member'
4. Input phone numbers or select from phone's address book.
5. Click on the contact details that are to be added into the Group Pocket
6. Click on 'Add x Members'. Ensure that the members' details are correct

Depending on the Group Pocket's setting, only the owner or both owner and members can add additional members to the Group Pocket.

Only Group Pocket's owner can remove members from the Group Pocket.

If you are a Group Pocket owner, remove members from the Group Pocket by following these steps -
1. Click the 'Pocket' icon on the homepage, and select 'Group Pocket'.
2. Click the 'Group Pocket' of your choice
3. Click 'Remove Member'
4. Select the member you want to delete by clicking the 'trash' icon
5. Click 'Next'
6. Member has been removed from Group Pocket

Owner and members of the Group Pocket can monitor pocket's activities by following these steps -
1. Click the 'Pocket' icon on the homepage, and select 'Group Pocket'.
2. Click on the 'Group pocket' of your choice
3. Group Pocket details will appear
4. Scroll down to see Group Pockets activity

Both owner and member of Group Pocket can add balance to the Group Pocket by following these steps -
1. Click the 'Pocket' icon on the homepage, and select 'Group Pocket'.
2. Click on the 'Masukkan Saldo' of the Group Pocket you wish to add funds into
3. Input top-up nominal and click 'Isi Kantong'
4. Enter your PIN. Balance will be transferred from your wallet balance to the Group Pocket

Note: Please ensure the authenticity of Group Pocket owner. Whiz is not responsible for any misuse of Group Pocket.

Only Group Pocket's owner can withdraw balance from the Group Pocket.
If you are a Group Pocket owner, withdraw balance from the Group Pocket by following these steps -
1. Click the 'Pocket' icon on the homepage, and select 'Group Pocket.'
2. Click the 'Group Pocket' of your choice
3. Pocket details will appear
4. Click 'Withdraw Balance'
5. Enter the withdrawal nominal
6. Click 'Withdraw Balance' and enter your PIN

Note: Make sure to withdraw the balance based on mutual agreement. Whiz is not responsible for any misuse of Group Pocket.

It could be that the maximum wallet balance of Group Pocket's owner has been hit. Please reach out to the owner.

No, the balance that were previously topped up to the Group Pocket will not be automatically returned. Please reach out to the Group Pocket owner to initiate refund/settlement.

Only Group Pocket's owner can delete the Group Pocket.

If you are a Group Pocket owner, delete the Group Pocket by following these steps -
1. Click the 'Pocket' icon on the homepage, and select 'Group Pocket.'
2. Click the 'Group Pocket' of your choice
3. Pocket details will appear, click on the 3 dots on the upper right hand side.
4. Click 'Edit Pocket'
5. Click 'Delete Pocket'.

Should the Group Pocket still contain any balance, you will be prompted to withdraw balance. Refer to "How to withdraw balance from the Group Pocket?" on how. Should the pocket no longer have any balance, a confirmation page will show and click on 'Delete Pocket' button

Note: Make sure to delete the balance based on mutual agreement. Whiz is not responsible for any misuse of Group Pocket.

1. Click 'Allowance Info' icon on homepage
2. Click 'Create Allowance Schedule'
3. Input title, amount, allowance schedule, repeat period, and destination. Check the 'Transfer Allowance Automatically' box should you wish for the balance to be transferred out of your wallet balance to the recipient directly based on the schedule.
4. When done, click 'Set Allowance' button and click 'Confirm' for automated transfer.

No. You will still have to authorize the transfer instruction by -
1. Clicking on the allowance reminder notifications
2. Verify transfer destination, amount and category, click 'Confirm' button
3. Authorize transaction with your PIN and receive transfer receipt

No. However, you will still be able to view the allowances setup from the Allowance page.

No allowance will be sent to any of the children. The parent will have to manually transfer the allowance to all children for that period.

Using parent account,
1. Click on the 'Allowance' icon
2. Under 'Allowance Reminder' section, click on the 'Edit' button
3. Check the 'Transfer Allowance Automatically' box for automated transfer or uncheck the 'Transfer Allowance Automatically' box should you only wish to get a reminder and click 'Set Allowance' button

It is currently not possible to send varying allowance nominals in one 'Allowance Schedule'. Please create multiple 'Allowance Schedule'.

1. Click 'Monitoring' icon on the bottom navigation bar
2. Select the child to set parental controls for
3. Click 'Parental Controls'

1. Click 'Monitoring' icon on the bottom navigation bar
2. Select the child to set parental controls for
3. Click 'Parental Controls'
4. Turning on and setting a limit for 'Lock expenditure after exceeding weekly limit'

All payments for goods and services, and any transfers out of the user's Whiz account to another Whiz user.

The limit will reset every Monday at 12:01 AM.

1. Click 'Monitoring' icon on the bottom navigation bar
2. Select the child to set parental controls for
3. Click 'Parental Controls'
4. Turn off the 'Lock expenditure after exceeding weekly limit'

1. Click 'Monitoring' icon on the bottom navigation bar
2. Select the child to set parental controls for
3. Click 'Parental Controls'
4. Turn on the 'Temporarily lock child's transactions'

All payments for goods and services, and any transfers out of the user's Whiz account to another Whiz user, are disabled.

The account can either be locked due to:

1. Child account having surpassed weekly spending limit
2. Parent manually locking the child's account.

Only a parent account can unlock the child's account following the steps below -

If child's account is blocked because he/she has surpassed weekly spending limit,
1. Click 'Monitoring' icon on the bottom navigation bar
2. Select the child to set parental controls for
3. Click 'Parental Controls'
4. Set a higher limit for 'Lock expenditure after exceeding weekly limit'

If child's account is blocked because it was previously initiaited by the parent,
1. Click 'Monitoring' icon on the bottom navigation bar
2. Select the child to set parental controls for
3. Click 'Parental Controls'
4. Turning off 'Temporarily lock child's transactions'

1. Click 'Monitoring' icon on the bottom navigation bar
2. Select the child to set parental controls for
3. Click 'Parental Controls'
4. Turning on and setting a limit in 'Send a notification for every transaction'

You may have to enable notifications for Whiz on smartphone Instructions by device can be found below.

Android: https://support.google.com/android/answer/9079661?hl=en#zippy=%2Cturn-notifications-on-or-off-for-certain-apps

iOS: https://support.apple.com/guide/iphone/change-notification-settings-iph7c3d96bab/ios

You can use biometrics authentication - either Fingerprint authentication or Face ID

1. Click 'Profile' on Whiz homepage
2. Click the gear icon on the top right
3. Under 'Security' section, there is 'Use Biometrics'
4. Activate biometrics logon by tapping the slide button and then go on to scan your fingerprint or authenticate your Face ID
Biometrics logon is now active, you can use your fingerprint or Face ID instead of your PIN to log onto app or authorize transactions

This feature is only available if your device supports Face ID/Fingerprint.

You can set this feature, such as to disable or enable it again via the 'Profile' page in the app. If you are unable to use fingerprint/Face ID when making a transaction, you only need to enter a PIN to complete the transaction.

Please contact Customer Support Whiz by sending an email to [email protected]. We will help you blocked/unblock your Whiz account.

If the transaction has been successfully carried out, it will be recorded and accessible via the “Expenditure Information” page.

If you feel someone is using your Whiz account without your knowledge, such as:

• You received a notification saying that someone has changed your profile such as your name, phone number, or email address in the Whiz app. You can check the 'Profile' page to see if the changes have occurred or not. If your profile doesn't change, it means your Whiz account is secure. However, please always be vigilant and do not give permission to others to access your account.
• There’s someone asking for your Whiz account OTP code for various reasons or pretending that they are from Whiz. Whiz has never asked for an OTP code for any reason.

Please report it to us via [email protected]

If you experienced a scam for cases like:

• Someone claiming to be a Whiz employee and is telling you that you won a contest and got a voucher, cashback, special promo, or cash as the prizes
• Someone claiming to be a Whiz employee asking you to transfer certain amount of money or wallet balance
• Someone claiming to be a Whiz employee asking you to purchase goods, services, or top up to someone's bank/account
• Someone claiming to be a Whiz employee asking you for your PIN or OTP.

In short, always be wary of those who claim to be Whiz through social media or email. Our official accounts are -

Instagram: @Whiz.idn

Email: [email protected]

If you get messages from accounts other than those mentioned above, don't respond! Especially if they ask for your personal data, immediately report it via [email protected].

If you feel that your wallet balance does not show the correct amount when you do not make any transactions, report it to via [email protected]